Frequently Asked Questions

You must be registered in order to file a claim. You can do the registration of your account upon enrolling of your insurance plan.

The required documents depends on the type of incident. After you make the first notice of claim, the system will give you the list of required documents and process on how to file.

Claims assessment takes 7-10 WORKING DAYS upon receipt of documents. If the documents are lacking, the claims process may take longer. You will be notified for every status update on your claim.

Here are the detailed process below:

STEP#1: First Notice of Claims

First notice of claim is your first (1st) step on filing a claim. This is to notify the insurer that you will be filing a claim.

1. Please register your email address and set your password.
2. Login using your email address and password.
3. Click “First Notice of Claim”.
4. Enter your Policy Number and click CONTINUE.
5. Fill up required Claim Details.
6. Click the Check Box beside the Coverage you want to file a claim for and click CONTINUE.
7. Download your Claim Instructions with the List of Documents you need to submit and click the CLOSE button.

STEP#2: Claims in Process

Claims in Process is your second (2nd) step in filing a claim. This is where you can upload all the required documents for your claim.

1. Collect and scan all documents specified in the Claim Instructions Sheet.
2. Return to this portal and select FILE CLAIM.
3. Login using your email address and password.
4. Click “Claims in Process”.
5. Enter your Policy Number or Claim Trace Number and click CONTINUE.
6. Your First Notice of Claim details will be shown onscreen, click CONTINUE.
7. Upload your scanned Claim Documents by clicking the “CHOOSE A FILE” button beside each Claim Document description.
8. Click the SUBMIT button when done.

IMPORTANT: Your claim documents will be submitted only if complete. Otherwise, you can return to this portal and follow these same steps to upload additional documents.

STEP#3: Send Documents

Send Documents is the third (3rd) step in filing a claim. Once your claim is approved, you will be receiving an SMS notification, which will also be your trigger in mailing the original copies of your documentary requirements together with your signed Quit Claim Form.

1. Prepare all your original documents to be sent via courier.
2. Return to this portal and select FILE CLAIM.
3. Login using your email address and password.
4. Click “Send Documents”.
5. Enter your Policy Number or Claim Trace Number and click CONTINUE.
6. Your First Notice of Claim details will be shown onscreen, click CONTINUE.
7. Download, print, and sign the Quit Claim Form.
8. Scan your signed Quit Claim Form.
9. Mail your original documents with the signed Quit Claim Form to CashKO Insurance Brokerage c/o Rogie Ann Ursal 1830 South IT Building, Paseo Arsenas, Labangon, Cebu City, 6000.
10. Scan the Courier Receipt.
11. Return to this portal and select FILE CLAIM: SEND DOCUMENTS.
12. Upload your scanned Quit Claim Form and Courier Receipt and click SUBMIT.

If you cannot file the claim, any of the beneficiaries listed on your insurance policy may file a claim. If your beneficiary are minors, they must be accompanied by their guardian or legal trustee. If there are no valid beneficiaries listed, any legal heirs may file a claim.

Yes, you are! To get a copy of your POC, call CashKO customer service from Monday to Saturday between 9 AM to 5 PM through:

1. Landline : Manila (028) 876-1428
2. Landline : Cebu (032) 342-7826
3. Toll Free (Smart/Sun/PLDT mobile) 1800 1320 0211
4. Email : support@ruralnet.ph